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Unicommerce’s post-shipment journey solution UniShip helps D2C brands reduce returns

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E-commerce enablement SaaS platform Unicommerce has announced that its post-shipment journey solution UniShip has enabled direct to customer brands to reduce their order returns. The streamlined system has tracked over three lakh orders in the past year.

Unicommerce’s UniShip aims to help D2C businesses streamline their post purchase operations – Unicommerce

“Order returns are a major pain point for any e-commerce company,” said Phool’s co-founder Ankit Agarwal in a press release. “UniShip has drastically supported our operations. We value Unicommerce as our technology partner for their innovative solutions. This collaboration underscores the power of technology in streamlining e-commerce operations for sustainable growth.”
 
UniShip debuted last year and is designed to enable direct to customer brands to provide a marketplace-like post purchase experience to its customers. Streamlining the returns process, customers can track their orders and begin the returns process by selecting a reason for return from the brand’s own returns policy and triggering an instant refund from the seller.
 
“As we continue to innovate our SaaS platform, UniShip has revolutionised the way shoppers react to their post purchase experience across brand websites,” said Unicommerce’s managing director and CEO Kapil Makhija. “With India’s progressing D2C landscape, brands are able to provide a marketplace-like experience to their customers. This affirms our position as an innovative SaaS platform that covers each aspect of e-commerce supply chain management.”
 
Other brands which use Unicommerce’s UniShip function include personal care and beauty brand Kama Ayurveda, Safari, Hamilton, and Miarcus among others. UniShip has enabled these brands to increase their delivery percentages by flagging factors including incorrect addresses and recipients refusing the delivery.

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